Why do I need to verify my identity?
Identity verification and other information about you is necessary to comply with legal requirements and best practices to prevent money laundering.
What limits are placed on verified accounts?
The only limits you will find as a verified account holder are on the amount of money you can top up. These depend on several factors. You can always contact support, if you believe that your limits are too low.
CO2IN also reserves the right to ask for additional information for Withdrawals, in line with internal AML policies.
How do I verify my identity?
To verify your identity, you need to pass all parts of Verification, which (for unverified personal accounts) are located on the Home screen. The areas for verification include your phone, email, address, answering a short questionnaire and information about your date of birth. After answering all questions, your account will be verified by CO2IN staff.
What countries are supported for verification?
At present, you can verify an account only if you have a document issued by one of the following countries: Countries within the EEA, the UK, the USA, Canada and Switzerland. If you encounter any issues, please contact [email protected].
What document can I use to verify my identity?
For most supported countries, you will need to use either your National ID card, or your passport to get verified. We accept driver’s licenses exclusively for users from the USA.
I’m unable to verify my identity
There are several reasons why verification can fail. While we do our utmost to prevent them, some issues can occur in particular with the external Jumio system.
Jumio is a system that checks the validity of your identity document and matches it with a photo of your face. Sometimes, there may be some issues with the photos taken (ID image blurry, face too far from camera), or with the system not working well with your phone. While rare, please be patient and if you can - try again. Make sure you use very good lighting and you do not take picture of your ID under an angle.
In case you still cannot resolve the issue, please get in touch with us at [email protected] and out team of technicians will do their utmost to help you.
Why was I asked to provide all this information?
CO2IN adheres to very high standards with regards to fighting money laundering. In order to prevent it, we need to understand who exactly we do business with, as well as their source of funds and intention for using the app. All this information helps to assess the risks associated with your account and provide you with higher transaction limits that we would otherwise be able.
